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3200 East Bay Drive
Largo, Florida 33771
United States




(727) 474-1226

Frequently asked questions

Get answers to frequently asked questions here.
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Frequently Asked

Cellgistics is YOUR safe and secure option for selling your unused or unwanted cell phones. Don't risk selling your cell phones in person with a complete stranger! We take pride in ensuring that each and every Customer is 100% satisfied with their experience here at Cellgistics.com. If for any reason you are ever unhappy with your experience, please contact us at Cellgistics@gmail.com
Once you accept the quote Cellgisitcs offers you, your Instant Quote is valid for 30 days. You will have 30 days to print out your pre-paid shipping label and ship off your cell phone. After 30 days, simply log in to your Cellgistics Account to get another quote, which will reflect the current market value of your cell phone.
No accessories are necessary. If you'd like to include your unused or unwanted accessories, feel free to do so. This will not increase the amount your cell phone is worth.
We accept all new and used smartphones with clean ESN's. To find a list of which smartphone 'makes' we accept, please visit our Home Page or Sell page.
Cellgistics allows you to sell up to 5 cell phones per month.
We will immediately inspect your cell phone to ensure that you get paid what you were quoted. If the Inspector finds the condition of your cell phone to match what was inputted, the amount Cellgistics quoted you will be put in your PayPal account. Otherwise, if the Inspector notes that the cell phone is in worse condition than was noted, you will be emailed with a new quote. At this point, you will have the opportunity to accept or decline our offer. If you choose to decline, we will send your cell phone back to you at no charge.
Cellgistics will first inspect your cell phone. If for some reason it's not in the condition as you rated it, we will notify you via email with a recalculated quote and brief explanation as to why. Should you accept the new quote, your money will be sent to you via PayPal within 3-5 business days. If you decline the quote, we'll ship your cell phone back to you free of charge.
An ESN is an Electronic Serial Number that allows your carrier to identify your cell phone. IMEI is an International Mobile Equipment Identity, and MEID is a Mobile Equipment Identifier. All acronyms are essentially the same thing. You can find your ESN behind your cell phone's battery, or through your cell phone's settings in the "About" section. If you still can't find your ESN, please contact your carrier prior to shipping off your cell phone to Cellgistics.
Be sure to contact your current cell phone carrier to ask if your cell phone has a clean ESN. You'll also want to make sure your cell phone is deactivated from your account. This means that all of your bills have been paid up to date. Here is a list of common cell phone carriers' phone numbers: T-Mobile: 1-800-866-2453 Verizon: 1-800-922-0204 AT&T: 1-800-331-0500 Sprint: 1-888-211-4727
You will receive an email telling you that your quote has expired and you will have to log back into your Cellgistics Account for a new quote. The new quote will reflect your cell phone's current market value.
Once your cell phone has been received, inspected, and matches the condition it was rated as, 3-5 business days is all it takes!
You will need to set up a PayPal account if you don't have one already. Setting up a PayPal account is quick and easy! You can create your PayPal account at: https://www.paypal.com/us/signup/account. Once Cellgistics has confirmed that your cell phone is in the same condition as was input by the owner, we will send your money instantly via PayPal. From there, you have the option of transferring it to your personal bank account, or keeping it in your PayPal account.
Per Cellgistics' Policy, we destroy all SIM and memory cards for your personal protection. We will perform a hard factory reset on your cell phone. This completely destroys ALL personal information, contacts, pictures, and so forth that you had on your phone.
Yes! Cellgistics uses PayPal for ALL of our transactions. PayPal backs each transaction 100%.
If possible, yes. Prior to sending your cell phone in to Cellgistics, please remove your SIM card and memory card. Should you forget to remove them, Cellgistics will destroy your SIM and memory cards accordingly.
Be sure to remove your SIM and memory cards (AKA: SD card). Print out the pre-paid shipping label from your Cellgistics Account. TO BE DETERMINED..
Yes! PayPal covers 100% of each of their transactions. So, there's no need to worry about fraudulent activity.
Don't worry! Cellgistics has all the tools necessary to remove SIM cards. We will immediately destroy the SIM card once it has been removed from the cell phone.
Unfortunately, we cannot send your SIM card back to you. Per Cellgistics Policy, we must destroy all SIM cards for your protection.


I was very happy with my choice of selling my used iPhone to Cellgistics. As a female, I was always skeptical of meeting some stranger off a website in a public place to exchange cash. Too many sketchy characters! Cellgistics is a simple process, and with Priority shipping, I get my cash so much faster and safer. Thanks Cellgistics!

Anne D.
Savannah, Georgia

So cool to be able to get some cash for some used Android phones I had laying around the house (collecting dust!). Stoked that I found Cellgistics! It's an easy 1-2-3 step process, and in a few days, the money was in my Paypal account- safe and secure. Now I have some extra cash to take my Girl out on a much needed date night! Cellgisitcs gets my two thumbs up!

Stephen D
Chicago, Illinois

I really had no idea my used cell phone was worth what Cellgistics offered me. I was very happy to be able to pay some much needed bills with the extra cash I got from Cellgistics. Very happy with their service! I would recommend them to anyone.

Sally P.
Houston, Texas

'Simple' is one word I use to describe Cellgistics. I went to my carrier to see how much I could get for my device, and they didn't offer anything close to what Cellgistics offered me. Free shipping was definitely a plus! All I did was slap the pre-paid label on my box, mailed it off, and got my cash instantly put into my PayPal account in a few days. Cellgistics is top of the line!

Mark R.
Orlando, Florida

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